Refund and Cancellation Policy
Last updated: 18 October 2026
1. 14-day money-back guarantee. If you are not satisfied, you can get a full refund of any Metacaliper payment within 14 days of that payment, for any reason and with no questions asked. This applies to the first payment of a paid Plan, to each renewal, to upgrades and to add-ons.
2. Who issues refunds. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle issues every refund to the original payment method. Refunds are usually processed within 5 to 10 business days of the request, depending on your bank or card issuer.
3. How to request a refund. Request it at paddle.net, using the email address on your order, or email billing@metacaliper.com with that email address, and we will ask Paddle to issue it. You do not need to give a reason.
4. Free trial. The 14-day trial of the Team Plan needs no card and is never charged. When it ends, the Workspace moves to the Free Plan unless you have started a paid Plan, so there is nothing to cancel or refund.
5. Canceling. You can cancel a paid Plan at any time from the Billing screen in Metacaliper, or by asking us at billing@metacaliper.com. After you cancel, no further payments are taken. The Plan stays active until the end of the period you have paid for, and the Workspace then moves to the Free Plan. Canceling does not by itself refund the current period; if you are within 14 days of the payment, ask for a refund as set out in section 3.
6. Refunds and your subscription. A refund of the current period also cancels the paid Plan, unless you ask to keep it: the Workspace moves to the Free Plan, and what the Free Plan does not include is handled as described in our Terms of Service.
7. Downgrades. A move to a smaller Plan takes effect at the end of the current period, so you keep the larger Plan until then, and the next renewal is charged at the smaller Plan.
8. Upgrades and add-ons. An upgrade or an added add-on is charged at once for the rest of the current period. That charge is a payment like any other, and can be refunded within 14 days under section 1.
9. Enterprise. Refunds for Enterprise subscriptions invoiced under an order form follow that order form.
10. Your statutory rights. This policy does not affect rights you have under the law of your country, including any right to withdraw from a purchase. Paddle’s Buyer Terms and Refund Policy also apply to your purchase; where they give you more, they apply.
11. Contact. Questions about a payment or a refund: billing@metacaliper.com. Crystal Lotus Solutions LLP (LLPIN AAZ-6912), registered office: 3-36, Aikya, Tapovanam, Anantapur, Andhra Pradesh 515004, India.